Nicola Lynch – Training and Development Lead

After having my children, I was introduced to a private care agency at the age of 29 to carry out the role as crèche worker for a local authority contract. Working for an agency later gave me the opportunity to provide care in the community. At this stage of my life I had no experience of supporting adults and on a personal level didn’t have the opportunity to interact with the older population.

When I started work in the community, I was introduced to a lady who had the early stages of dementia who required assistance with daily activities, such as washing and dressing. Throughout the 18 months of working with this individual and others on a one-to-one basis, I knew I had discovered my true vocation.

Over the next 12 years I was promoted to a supervisory role where I became more focused on the needs of the Service Users and ensuring that the care workers were delivering the highest standards of care in the community.  I had great success coaching and developing the staff so I was asked to train to become the company’s Health and Social Care trainer.  I completed my ‘preparing to teach in the lifelong learning sector (PTTLS)’, Assessors Award, Health and Social Care QCF Level 3, Principles of End of Life Care QCF Level 3 and became a Dementia Champion.

In the teaching environment, I can share my experiences and my passion for quality of care, it is here I can influence and enthuse others to work to high standards.